Frequently Asked Questions
Everything you need to know about shopping with Solid Gold.
What materials are used in your jewelry?
We specialize in premium 14k and 18k solid gold, as well as ethically sourced gemstones. Each piece is hallmarked for authenticity and designed to last a lifetime without tarnishing.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. For international orders, please allow 7-14 business days. Expedited shipping options are available at checkout.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made pieces and earrings are final sale due to hygiene and production standards.
Do you offer a warranty on your products?
Yes, every Solid Gold purchase includes a one-year limited warranty that covers any manufacturing defects. This does not cover normal wear and tear or accidental damage.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package's progress.
Are your diamonds ethically sourced?
Absolutely. We strictly adhere to the Kimberley Process to ensure all our diamonds are conflict-free and sourced from suppliers who maintain high ethical and environmental standards.